Frequently Asked Questions

Collapsible content

Are your products 100% natural?

The majority of our products are 100% natural. The main ingredients we use are organic oils and beeswax. For scents/flavors, we use natural flavor oils or fragrances instead of synthetic fragrances

Are your products made in USA?

All our lip balms, lip tints, body balms and dog balms are handmade here in Atlanta, GA, USA.

What are your shipping rates?

We offer free standard US shipping on orders over $40 (your order must be $40 AFTER any discounts have been applied.)

For orders of $39.99 or less, Standard Shipping is $5.99. For expedited shipping, it's $7.99 extra.

How do I cancel or change my order?

Please email us at contact@honeypurple.com as soon as possible.  Once the order is shipped, we can no longer cancel or update the order.

When will you ship my order?

Orders typically ship the next business day. In summer, we may ship on Monday-Wednesday only to prevent lip balms from melting. Your orders will be less likely to sit in a hot warehouse over the weekend.  You’ll receive a notification email with a tracking number once we ship the order.

How can I check the status of my order?

We send you emails whenever your order is shipped or delivered.  You can also track the shipment on your account page.

Do you offer wholesale?

Yes we do! Please visit this page for more information and then fill out the application.

Do you offer gift options?

Yes we do. Our lip balms make very unique gifts! In your cart, you have the option to write a gift message to be printed on a notecard. You will get an email notification once your gift is delivered.   You can also purchase digital gift cards on our site.

Do you offer international shipping?

We ship to the 50 states and US territories (including Puerto Rico).  We don’t offer international shipping.

Can you expedite the shipping for me?

Yes. Simply select expedited shipping during checkout. It costs $7.99 extra.

What's your return policy?

Please refer to this page for our return and refund policy.